General Questions
How does the ordering process work?
What is the minimum amount of each order?
We don`t have minimum order amount. Feel free to test our service and place a small test order.
When my order will be processd?
Normally the payment by the bank transfer takes to 3 business days.
After the payment will be successful, your order will be collected and shipped, and after that you`ll receive the tracking number via email.
What to do if the product is not in stock?
Iff the product is not in stock, then you can subscribe to updates on the product page and you will receive an email when the product appears in stock.
What is your reship policy?
Please read carefully before placing an order.
By placing an order, you signify that you have read and agree to our Reship Policy terms.
If I don't get my packet or something is wrong
If the package is returned to the sender due to the receiver’s unavailability, we do not reship or refund!
Please ensure that you enter the correct delivery address along with your full first name and last name.
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place.
Payments
What payment methods do you accepts
✔Bitcoin BTC (You will get 10% discount by using BTC payment ore Cryptos)
✔Bank transfer
✔ Credit Card
✔ Paypal
✔ Westernunion
Where can I find bank details?
After order`s confirmation the message with bank information sent automatically to your email within 24 hours. Don`t forget to check the spam folder as well.
Do you accept Paypal?
Do you accept Wester Union, MoneyGram?
How quickly will my payment arrive?
What should I do if I paid the wrong amount?
Please send an email and we will work together to resolve this problem.
Shipping
What shipping methods do you provide?
We provide secure standard shipping 5-14 days to Europe and 14-21 days other countries. We try to reduce the possible risks for our customers associated with delivery, so we ship orders in discrete packaging to some countries with enhanced post office control.
How long will it take to receive my order?
5-14 days inside Europe and 14-21 days other countries.
Which countries do you ship to?
We ship al all EU Countries : Germany, United Kingdom, France, Italy, Spain, Poland, Romania, Netherlands, Belgium, Czech Republic, Greece, Portugal, Hungary, Austria, Switzerland, Bulgaria, Slovakia, Ireland, Croatia, Slovenia, Baltic states, Luxembourg, Andorra, Monaco, San Marino, Finland.
Do you guarantee that I will receive the parcel?
Yes, we try to reduce the possible risks for our customers associated with delivery, so we ship orders in discrete packaging to some countries with enhanced post office control like new zeland ore finland and norway.
If you haven’t received your package and we have not received the package back, and it has been 40 business days – we will reship your package at no cost to you only one time for free.
Will the parcels pass through customs?
If the address is located inside the EU, the parcel will not pass-through customs control because the shipment is carried out from the EU.
We have also safe shipping for UK, and USA.
Do you provide tracking number?
Yes, we will send you the tracking number as soon as the order is shipped.
Can I change an address?
Be careful when you enter the address and the rest of the data to send. Do not write non-existent addresses, otherwise the link will not be able to reach you.
If you made a mistake, then you can change the address only before the status of your order is “Pickup by courier”. In this case, contact us immediately by email
Why tracking number is not updating?
Typically, tracking information is updated when the package is shipped, and the next update is usually when the package arrives in the destination country. Therefore, during the interim period, there may be a lack of updates in the tracking information.
Order progress statuses
You can use these statuses to determine what is happening with your order at the moment.
✔Processing
It takes 24-72 hours to process your order during working days. Please wait for the next status.
✔Packaging
Your parcel is packaging now, please wait for the next status.
✔Picked up by courier
Your parcel is picked up by courier, your tracking number will appear in next status within 24 hours during working days.
✔Shipped
Your parcel has been shipped, and tracking number is sent to your email and also appears in your order list.
Parcel was seized/damaged
If your order has been seized, you need to send us the seizure letter via email. Once we have reviewed it, we will reship your order once for free! To resolve this issue, please contact us at email. We are here to help you with your problem.
I received the wrong products.
Please reach out to us at email and we will assist you in resolving your issue.
Shipping Price
30€ is the shipping price. Including tracking id.
Delivery services (DPD, DHL, GLS and others suitable for your region).
Reship Guarantee
Trust and safety
Reship policy
✔ If you have not received your package and we have not received it back, after 40 business days we will reship your package once for free, at no cost to you.
✔ If the reshipped order does not arrive for the second time, we will not reship it for the third time for free, nor provide a refund. Our orders are sent out with the understanding that the customer agrees to assume any associated risks.
✔ If your order has been seized, you must send us the seizure letter via email. Once we have verified it, we will reship your order once for free.
Please note that all situations related to reshipping are handled on an individual basis. If you encounter any issues, please contact our support team via email as your first point of contact.
When will I NOT receive a package if something goes wrong?
If the package is returned to the sender due to the unavailability of the receiver, we will not reship or refund the order. To ensure successful delivery, please ensure that you provide the correct delivery address, along with your full first name and last name.
Once again, all situations related to reshipping are addressed individually. If you encounter any problems, please reach out to our support team at email.
Get In Touch With Us
If you have questions about our product
